Terms and Conditions - Gardener Thamesmead

Welcome to Gardener Thamesmead. These Terms and Conditions govern your use of our gardening services. By engaging our services, you agree to comply with and be bound by the following terms.

1. Services Provided

Gardener Thamesmead offers a range of gardening services, including but not limited to:

Garden maintenance
Lawn care
Pruning and trimming
Planting and landscaping
Weed control
Hedge shaping

All services are carried out with professional standards and equipment to ensure the highest quality of work.

2. Booking and Scheduling

Bookings can be made through our online platform or by contacting our customer service team. We strive to schedule services at a time convenient for you, subject to availability.

2.1 Appointment Confirmation

Upon booking, you will receive a confirmation email outlining the details of your service appointment. Please review this carefully and notify us of any discrepancies.

2.2 Rescheduling and Cancellations

If you need to reschedule or cancel your appointment, please provide at least 24 hours' notice. Cancellations made with less notice may incur a cancellation fee.

3. Pricing and Payment

Our pricing is competitive and reflects the quality of our services. All prices are listed in GBP and are subject to change with prior notice.

Payment Methods: We accept cash, debit/credit cards, and online payments.
Payment Terms: Payment is due upon completion of the service unless otherwise agreed upon.
Late Payments: Late payments may incur additional charges.

4. Responsibilities

Both parties have certain responsibilities to ensure a smooth working relationship.

4.1 Gardener Thamesmead Responsibilities

Provide high-quality gardening services as agreed upon.
Ensure all equipment used is safe and well-maintained.
Communicate any potential issues or delays promptly.

4.2 Customer Responsibilities

Provide access to the property at the scheduled time.
Communicate any specific requirements or concerns in advance.
Ensure that the work area is clear and safe for the gardening team.

5. Liability

Gardener Thamesmead strives to perform services to the highest standards. However, we are not liable for:

Damage caused by pre-existing conditions in the garden.
Unforeseen events beyond our control, such as extreme weather.
Personal items left in the work area.

We recommend discussing any specific concerns with our team before service commencement.

6. Privacy Policy

Your privacy is important to us. We collect and use personal information solely for the purpose of providing our services. We do not share your information with third parties without your consent, except as required by law.

7. Changes to Terms and Conditions

Gardener Thamesmead reserves the right to update these Terms and Conditions at any time. Any changes will be communicated to you via email or through our website. Continued use of our services constitutes acceptance of the revised terms.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in this region.

9. Termination

Either party may terminate the service agreement with appropriate notice as outlined in the booking and scheduling section. Upon termination, any outstanding payments for services rendered will be due immediately.

10. Feedback and Complaints

We value your feedback as it helps us improve our services. If you have any complaints or suggestions, please contact our customer service team within 7 days of the service being performed. We aim to resolve all issues promptly and to your satisfaction.

11. Force Majeure

Gardener Thamesmead shall not be liable for any failure to perform its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, war, or government restrictions.

12. Intellectual Property

All content provided by Gardener Thamesmead, including text, images, and logos, are the property of Gardener Thamesmead and are protected by intellectual property laws. Unauthorized use is prohibited.

13. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, so that these Terms and Conditions will otherwise remain in full force and effect.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Gardener Thamesmead regarding the use of our services and supersede all prior agreements and understandings.

15. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.